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Genesys CCaaS

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Genesys Cloud is
a premier global CCaaS platform designed
to ensure stable and resilient contact
center operations.
Unlike traditional IDC-based IPCC infrastructures,
it is built on a cloud-native architecture,
providing superior performance
and modern flexibility.

Cloud Contact Center as a Service
We provide global-standard cloud contact center infrastructure services.

Request a Free Trial

Core Values of Genesys CCaaS,
Delivering seamless customer experiences through a robust cloud infrastructure.

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Reliable Cloud Voice Infrastructure

An integrated cloud architecture with limitless possibilities.

  • · Global Cloud-based ACD · IVR Infrastructure
  • · High Availability Architecture
  • · Automatic Traffic Scaling (Elastic Scaling)
  • · Native Disaster Recovery Support
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Global SaaS Operating Model

Optimized options tailored to your business environment.

  • · Immediately usable without separate equipment setup
  • · Subscription-based billing model
  • · Automatic version upgrades
  • · Easy expansion to overseas regions
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Scalability via Open APIs

Connect easily to existing systems and scale with your growth.

  • · Open API provided
  • · Supports integration with CRM and internal business systems
  • · 3rd Party solution integration possible
  • · Supports integration structure with integrated operations management systems
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Operations-centric management features

Supports both organizational performance and customer experience improvement.

  • · Admin console-based user and permission management
  • · Organization and skill group settings
  • · Real-time monitoring features
  • · Basic statistical reports provided
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Platform Architecture Structure

Setting a new standard for contact center innovation.

  • · Cloud Native Microservices Architecture
  • · Based on AWS Global Infrastructure
  • · REST API and Webhook Support
  • · Optimized Structure for External System Integration
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Security · Compliance

Providing enterprise-grade security framework applicable even in public and financial environments.

  • · Holds international certifications including ISO 27001 · SOC 2
  • · Data Encryption (In-Transit / At-Rest)
  • · Access Control and Audit Log Management
  • · Compliance with Global Security Standards

AI-powered integrated technology enables
effective and intelligent support.

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