Intelligent Channel Integration Management

We provide a seamless consultation environment regardless of the channel from which users arrive.

• · Phone & Email - Stable integrated management of major communication channels
• · Bulletin Board & Chat - Web/app-based real-time Q&A and history management
• · Chatbot · Voicebot - Natural and sophisticated automated consultation responses

AI Automation of Counseling Tasks

Reduces workload for counselors and automates simple, repetitive tasks.

• · AI ChatBot - Uninterrupted 24/7 automated text-based counseling based on natural language processing
• · AI VoiceBot - Voice counseling service integrated with real-time Speech-to-Text (STT) and Text-to-Speech (TTS)
• · AI Assist - Recommends optimal real-time counseling response guides to counselors

Real-time API Integration (STT · TA · LLM)

Transform voice data into actionable, structured data in real-time to optimize efficiency.

• · STT Live Script: Real-time transcription of voice calls displayed directly on the agent's screen.
• · AI Agent Assist: Intelligent, real-time search and recommendations for the best responses during a call.
• · AI Auto-Summary: Automated summarization of interactions and intelligent classification of consultation types.
• · AI Quality Assurance (QA): Quantitative performance evaluation and process automation.

Intelligent Operational Optimization

Drive performance and operational excellence through data-driven management.

• · Unified Dashboard: Real-time visualization of KPIs, including channel status, wait times, and response rates.
• · Predictive Workforce Management: Advanced traffic analysis for optimized staffing and peak-time response strategies.
• · VOC Insights: Decision-making support based on data-driven analysis of customer feedback and requirements.

Seamless System Management

An intuitive interface that allows easy control of features and views with just a few clicks.

• · Custom Fields & Columns: Flexible management of customer and consultation data fields.
• · Security & Access Control: Advanced security settings including data masking, encryption, and granular permission management.
• · API Management: Streamlined control of tokens, API configurations, and request/response structures.

Enterprise-Grade Security & Scalability

Ensuring stability and flexibility with a robust cloud-native architecture.

• · Multi-tenant SaaS: Flexible scaling and resource optimization tailored to the size of your organization.
• · Unified SSO: Secure and convenient user access through Single Sign-On.
• · Open API Architecture: Effortless integration with existing CRM, ERP, and CTI systems.
• · High Availability (HA): Engineered for maximum uptime to ensure uninterrupted customer service.