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Service Overview

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Cloud-Based Omni-Channel Contact Center
Consultation Application SaaS Service

i-OmniDesk Platform Service is an option-based service
that allows you to select features tailored to your environment.
Pricing is based on selected options, and features vary by user permission level.

Request a Free Trial
View Pricing Policies

Key Strengths of i-OmniDesk Platform

Experience all the features of our solutions
as a service.

Cloud-Based Stability & Scalability

  • · Stable cloud architecture with SaaS-based multi-tenant design
  • · High-availability structure with Auto Scaling for large-scale operations
  • · Security ensured through data encryption and automatic backups

Intuitive Experience & Consultation Efficiency

  • · Ready to use instantly via web browser with no installation
  • · Single View omni-channel consultation — handle all channels on one screen
  • · Multi-tab UI maximizes consultation efficiency and convenience

Flexible Expansion & Custom Configuration

  • · Open APIs for easy feature integration and service expansion
  • · Customizable configuration with per-user, per-feature selective licensing
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AWS-Based Enterprise-Grade Cloud Architecture

i-OmniDesk Platform operates on AWS-based infrastructure
as a SaaS service with high availability, auto scaling, and multi-AZ architecture.

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Multi-AZ Redundancy

  • · Automatic failover in case of failure
  • · Zero-downtime service operation
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Auto Scaling

  • · Automatic server scaling during consultation volume surges
  • · Optimized for campaigns and high-volume inquiries
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Global Standard Infrastructure

  • · Expandable across AWS global regions
  • · Ready for overseas centers and global SaaS expansion
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Enterprise-Grade Security

Designed with security policies capable of meeting public sector and financial industry requirements.

  • · Encrypted data storage (At Rest & In Transit)
  • · VPC-based network isolation
  • · Role/level-based access control
  • · Automatic DB & file backup with redundancy
  • · Log monitoring and security audit trail
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AI-Powered Cloud Contact Center

Not just a consultation solution — an intelligent platform with built-in AI capabilities.

  • · AI ChatBot & VoiceBot
  • · Real-time STT consultation display
  • · AI consultation summary & keyword analysis
  • · AI Consultation Assist (response recommendations)
  • · Intelligent KMS integration
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SaaS Operations Framework

Setting a new standard for contact center innovation.

  • · 24×365 cloud monitoring
  • · Regular patches and automatic feature updates
  • · SLA-based operational support
  • · Dedicated operations portal available per client

On-Premise vs i-OmniDesk SaaS

On-Premise

  • ✓ Initial Cost

    · Server, storage, and network equipment purchase required

    · Capital expenditure (CapEx)

  • ✓ Deployment Period

    · 2–6+ months

  • ✓ Scalability

    · Equipment expansion required

  • ✓ Maintenance

    · Internal staff required

    · Separate maintenance contract

  • ✓ Upgrades

    · Additional costs for version upgrades

  • ✓ Security Management

    · Self-designed security required

  • ✓ Availability

    · Separate redundancy design required

  • ✓ Cost Structure

    · Fixed investment + depreciation

  • ✓ AI Feature Expansion

    · Separate implementation required

  • ✓ Global Expansion

    · Separate overseas infrastructure setup

i-OmniDesk SaaS (Cloud)

  • ✓ Initial Cost

    · Minimized initial setup costs

    · Subscription-based operating expense (OpEx)

  • ✓ Deployment Period

    · Ready to use immediately after contract

  • ✓ Scalability

    · Auto Scaling — automatic expansion

  • ✓ Maintenance

    · Operations, patches, and updates provided automatically

  • ✓ Upgrades

    · Latest features updated automatically

  • ✓ Security Management

    · Cloud security framework + encrypted storage

  • ✓ Availability

    · Multi-AZ based high-availability architecture

  • ✓ Cost Structure

    · Flexible pricing based on users and features

  • ✓ AI Feature Expansion

    · Built-in AI with optional expansion

  • ✓ Global Expansion

    · Expandable across AWS global regions

    · i-OmniDesk multilingual support (English, Japanese, Chinese)

Start Your AI Contact Center with SaaS!

Cost Flexibility

  • · Monthly subscription without large upfront investment
  • · Predictable operating costs

Rapid Market Response

  • · Instant scaling for inquiry surges and campaign expansions
  • · New features applied automatically

Minimized IT Operations Burden

  • · No server management, backup, or patching burden
  • · Focus on core business operations

SaaS Is the Right Fit
for These Customers

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