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i-AI Copilot

An Intelligent AI Partner That Understands
and Supports Consultation Work

AI Copilot is an AI-powered consultation support feature that analyzes voice and text data
generated during consultations in real time, providing consultation summaries · knowledge recommendations · consultation classification and issue analysis.
It reduces agents' workload and improves customer service quality.

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AI Copilot Key Features

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AI Consultation Summary

Automatically organizes consultation conversations so you can quickly grasp the content.

  • · Automatic Summary of Consultation Conversations
  • · Speaker-Specific Summary for Agent and Customer
  • · Consultation Issue and Resolution Flow Organization (Planned for future support)
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AI Knowledge Recommendation

Provides optimal responses and knowledge information tailored to customer inquiries in real time.

  • · AI Knowledge Recommendations Based on Customer Questions
  • · Automatic Search for Similar Consultation Cases
  • · Response Guide Provision Based on Consultation Cases
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Automatic Consultation Classification

Automatically analyzes consultation data to systematically classify consultation types and topics.

  • · Automatic Consultation Type Classification
  • · Automatic Topic Classification
  • · Automatic Core Keyword Extraction
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Consultation Data Analysis

Analyzes consultation data to proactively identify key issues and risk factors.

  • · Sensitivity Analysis (Complaint and Issue Detection)
  • · Consultation Topic Analysis
  • · Core Keyword Analysis

AI Copilot Core Values

· Improved Consultation Efficiency

AI analyzes consultation content in real time
to help agents respond quickly.

· Maximized Knowledge Utilization

Recommends optimal responses based on consultation cases and knowledge data.

· Data-Driven Operations

Automatically analyzes consultation data to improve consultation
quality management and operational efficiency.

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AI Copilot Consultation Flow

The AI Copilot consultation process
consists of the following steps.

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Customer Phone Inquiry Received

Inquiries come in through
various channels.

  • · When is the next qualification exam scheduled?
  • · Where is the exam venue?
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STT

Converts voice → text
in real time.

  • · Phone call content is displayed as real-time text on the consultation screen
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AI Copilot Analysis

AI Copilot analyzes
the customer inquiry.

  • · Automatic Consultation Content Summary
  • · Automatic Consultation Type Classification
  • · Key Keyword Analysis
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Agent Support

AI Copilot analyzes the consultation content
and provides support.

  • · Response Guide Recommendations
  • · Automatic Consultation Summary Saved After Consultation Ends

AI Copilot Consultation Support

AI Copilot analyzes voice data generated during phone consultations in real time using STT,
automatically providing consultation summaries, response recommendations, consultation classification, and keyword analysis.
With Copilot's support, agents can respond to customer inquiries more quickly and accurately.