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About Us

AI CX Platform
Company

UBiCUS is an AI-powered CX (Customer Experience) platform company
responsible for customer touchpoints across public, financial, and enterprise sectors.

We are not just a system builder — we design, operate, and continuously enhance
the most critical customer contact channels and consultation workflows with AI technology.

Based on years of experience building and operating large-scale contact center systems,
we redefine CX architecture with efficiency, stability, and scalability powered by AI.

UBiCUS was founded to create new industrial ecosystems in an AI-driven society
and realize the dream of value creation that transforms the world.

What We Do

UBiCUS transforms the customer experience from
an "operating system" to an "AI platform."

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AI-Powered AICC Platform

  • · AI chatbot, voicebot & LLM-based consultation automation
  • · AI Consultation Copilot & AI Agentic task automation
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Single View Omni-Channel Integration

  • · Operate all customer channels — phone, chatbot, app, web, SNS — on a single unified platform
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Hybrid Cloud Architecture

  • · Scalable SaaS architecture supporting both on-premise and cloud environments
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Data-Driven Insight

  • · Real-time contact center consultation data analytics
  • · AI-powered data insights
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Seamless Integration

  • · Flexible API-based integration with existing legacy systems like ERP & CRM
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AI & Cloud-Based
i-OmniDesk Platform Service

· Enhanced consultation productivity through AI automation
· Flexible features and seamless integration with core systems, tailored to business scale

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Omni-Channel
Contact Center Consultation Solution

· Single View screen structure and data integration for fragmented consultation channels
· Real-time consultation operations data analytics

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Built to Scale. Built to Win.

At UBiCUS, we value trusted
'stability' and 'scalability'
over flashiness.

Not just building systems,
but creating structures where
your business never stops growing.

Why Us

The reasons to choose UBiCUS are clear.

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Trusted Reference

Proven in industries demanding the highest levels of stability — public sector, finance, and enterprise

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Mission-Critical Reliability

365 x 24 non-stop high-availability architecture

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Human-Centric UX

Field-oriented UI/UX reflecting real consultation workflows

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Future-Proof Scalability

API-based extensible architecture for flexible adaptation to evolving AI technologies

Our History

From CX platforms to software infrastructure,
tracing the footsteps of UBiCUS's
technological innovation.

2025 Stage 4 : AI-Native Evolution AI-Powered AICC Platform Advancement (2022 ~ Present)

  • AI Assist Enhancement

    - Strengthened consultation summary, response recommendation & task automation

    - Improved consultation productivity and quality

    - Enhanced knowledge management capabilities

  • Financial Sector PaaS Reference

    - Coupang Financial

    - Met financial security and stability standards

  • Public Sector Reference

    - Korea Human Resource Development Institute consultation system AI transformation

    - Established high-availability and operations automation framework

  • AI-Based RAG Chatbot Technology Patent Registered

    - Query context understanding + automatic knowledge retrieval + generative response architecture

  • AI-Based Dialogue Intent Auto-Classification Technology Patent Registered

    - Intent analysis + consultation flow automation engine

  • i-OmniDesk SaaS Officially Listed on Global CCaaS Marketplace (Genesys)

    - Expanded as a global SaaS platform company

  • i-OmniDesk Global SaaS Architecture Expansion

  • Financial Sector Cloud-Native Reference

    - Coupang Pay cloud-native deployment (replacing Zendesk)

    - Met financial security and stability standards

    - Applied financial sector omni-channel consultation SaaS subscription model

  • AI-Based Knowledge Auto-Augmentation Technology Patent Registered

    - NLP-based FAQ training data auto-generation

  • AICC Platform Fully Rebuilt with AI-Native Architecture

  • i-OmniDesk / i-OmniTalk Trademark Secured

  • Large-Scale Public Sector Omni-Channel Consultation System Deployed

  • i-OmniDesk SaaS Official Launch

  • High-Performance Cloud-Based Consultation Architecture Established

  • i-OmniDesk Omni-Channel Integrated Consultation Platform Launched

  • Inno-Biz (Innovative SME) Certification Acquired

  • Scenario-Based Auto-Consultation Solution Launched

  • Cloud Contact Center Service Launched (CCaaS Entry)

  • NIPA Cloud Service Quality & Performance Verification Completed

  • Multi-Channel Consultation Solution Enhanced (Web Chat, Email, SNS Integration)

  • Customer Journey Analytics & Campaign Management Solution Launched

  • Korea Innovation Award Received

  • Omni-Channel Consultation Solution Full Launch

  • Integrated Web Chat, Messenger & Email Consultation Environment

  • All-in-One Contact Center ASP Service Launched

  • BPM-Based Consultation Processing Solution Launched

  • i-Smart Agent / i-Smart Helper Enhancement

  • APAC Partner Technology Award (US/ININ) Received

  • Technology Verified Through Domestic & International Exhibitions

  • Web-Based Contact Center Consultation Solution Launched

  • Corporate R&D Center Certification

  • Venture Enterprise Certification

  • VOC Consultation Solution Launched (Smart Helper 1.0 → 2.0)

  • Web-Based Real-Time Integrated Monitoring & Consultation Support Solution Developed

  • Contact Center References Secured Across Public & Private Sectors

  • UBiCUS Co., Ltd. Founded

    - Started contact center solution and VOC consultation system business