11

11

One platform to connect
every customer touchpoint
Omnichannel Contact Center SaaS

Intelligent
CX Platform For
The AI Era

Request a Free Trial
View Service Plans

About UBiCUS

UBICUS provides an enterprise-grade CX platform
based on AI and Cloud technologies,
enabling faster, more accurate,
and more intelligent interactions
between businesses and customers.

By integrating AI and Omnichannel,
we redefine the standards of
customer experience and
consultation operations,
realizing true Digital and
AI Transformation for enterprises.

22

  • 120

    Cumulative customers

  • 22

    Experience in CX development

  • 5

    AI patents

  • 27

    Program intellectual property rights

With UBiCUS

Our Partners

  • 22
  • 22
  • 22
  • 22
See more partners
22

i-OmniDesk Platform

Our AI-driven omnichannel platform provides
an end-to-end solution
for voice and digital customer service,
operational management, and data analysis.
We ensure seamless integration across both Cloud (SaaS)
and On-Premise environments.

22

Voice Interaction

  • · Global CCaaS Integration: Integrated management with global cloud vendors (Genesys, NICE, AWS, etc.).
  • · IPCC Integration: Seamless connection with global and domestic on-premise IPCC vendors (Siemens, Cisco, Nexus, Ablecom, Tera, etc.).
22

Digital Channels

  • · Unified Digital Workspace: Integrated Chat, Email, and Web management on a Single View.
  • · Web FAQ Management: Centralized management of web board FAQs.
22

VOC & Ticket Management

  • · Back-office Integration: Streamlined ticket management and transfer for back-office teams.
  • · Unified Workflow: Integrated operations between call centers and back-office support.
22

AI Copilot

  • · Intelligent Agent Support: AI-driven assistance to empower agents during live interactions.
  • · Real-time Analysis: Provides live analysis, recommended responses, and automated summaries.
  • · Sentiment Analysis: Tailored support based on customer intent and emotional analysis.
22

AI Chatbot & Voicebot

  • · Multi-turn AI: Natural response and task automation via AI Chatbots and Voicebots.
  • · 24/7 Automation: Uninterrupted automated customer service.
22

AI-KMS

  • · RAG-based Knowledge: Knowledge registration and learning based on Retrieval-Augmented Generation.
  • · Intelligent Search: Advanced knowledge search, generation, and recommendations.
  • · AI Analytics Report: Insights generated through generative AI.
22

API Integration

  • · Flexible interoperability with existing enterprise legacy systems.
  • · Robust integration capabilities with a wide range of AI LLMs.
22

Integrated Management & Operations

  • · Live monitoring dashboards, digital wallboards, and real-time statistical reporting
  • · Data-driven insights through advanced visualization and analytics.
22

Global-Ready Environment

  • · Multi-language support (English, Japanese, Chinese, etc.) for global teams.
  • · Multilingual technical manuals and user guides.

Unified Platform for Any Device:
Built on a responsive web architecture,
our platform ensures a consistent operational
environment across all devices—PCs,
tablets, and smartphones—while unifying complex communication channels and workflows.

Learn more about the service