i-AI Bot

Next-Generation Agentic AI
Consultation Service That Automates Customer Support

UBICUS AI Bot is a next-generation Agentic AI consultation service where AI understands and responds to customer inquiries.
It processes customer inquiries in real time across voice and chat channels.
Simple repetitive inquiries are handled by AI, while complex consultations are managed by human agents to maximize operational efficiency.

Key Features of AI Bot

AI Consultation Summary

Automatically organizes consultation dialogues so you can quickly grasp the content.

· Automatic consultation dialogue summary
· Summary by speaker (agent / customer)
· Issue & resolution flow summary (coming soon)

24x7 AI Automated Customer Support

AI Agent handles simple repetitive inquiries first,
allowing human agents to focus on complex complaints and customer interactions.

· 24/7 AI customer consultation service
· Automated handling of repetitive inquiries
· Improved consultation workflow efficiency

Natural Language Text & Voice Consultation

When customers inquire via phone (voice) or chat (text),
the AI Agent understands customer intent and conducts consultations naturally.

· AI Chat Bot & AI Voice Bot support
· Natural language-based consultation processing
· Customer intent & context understanding

Internal Knowledge-Based Consultation

AI Agent learns from internal corporate knowledge and consultation manuals
to provide accurate and consistent consultation services.

· Business rules & manual learning
· FAQ & consultation case utilization
· RAG-based knowledge search

Complex Inquiry Handling

AI Agent handles multiple tasks simultaneously,
maintaining conversation flow even for long and complex customer inquiries.

· Complex complaint processing
· Conversation flow continuity
· Seamless consultation experience

No-Code API Integration

When API integration with existing systems like ERP or CRM is needed,
AI Agent performs the tasks without any additional development.

· ERP & CRM integration
· API-based task processing
· No-Code system integration

Limitations of Traditional AI Bots

Difficulty in Designing Scenario-Based Conversation Flows

Traditional AI Bots require manually designing conversation scenario flows, meaning contact center operators
or service planners must create conversation flow menus and branch nodes using GUI editing tools.
This process is complex and time-consuming, often requiring separate development team support to launch the bot service.

Difficulty in Handling Complex Customer Inquiries

When customer inquiries are complex or unexpected questions arise, traditional AI Bots struggle to respond accurately,
leading to the following situations. These issues not only degrade customer experience but also impact consultation operational efficiency.

· Transfer to human agent
· Bot consultation termination
· Repetition of the same guidance messages

· AI Chat Bot · Voice Bot

· AI Bot Use Cases AI Bot can be utilized across various industries where customer consultation is needed.

Industry	AI Voice Bot	AI Chatbot
E-Commerce	Order inquiry · Returns/Refunds · Delivery tracking	Product inquiry · Stock check · Coupon info
Healthcare	Appointment booking · Test results	Symptom consultation · Medical fee inquiry
Finance	Account inquiry · Insurance claim filing	Financial product info
Telecom	New subscription · Cancellation	Rate inquiry · Service info
Logistics	Delivery tracking · Pickup scheduling	Delivery address change
Hospitality	Reservation change · Complaint filing	Facility info · Membership inquiry

Traditional AI Bot vs UBiCUS AI Bot

Traditional AI Bot

✓ Conversation Flow Design

· Admins or planners manually design scenario flows using GUI tools
✓ Conversation Processing

· Predefined menu and keyword-based processing
✓ Exception Handling

· Ends consultation or transfers to agent when unable to respond
✓ Complex Inquiry Handling

· Difficulty handling complex inquiries
✓ Flow Modification

· Requires modifying the entire flow
✓ Agent Transfer

· Requires conversation history integration work

UBiCUS AI Bot

✓ Conversation Flow Design

· AI automatically generates conversation flows from natural language business rules
✓ Conversation Processing

· Understands customer intent and context to drive conversations
✓ Exception Handling

· Context-based flexible consultation handling
✓ Complex Inquiry Handling

· Capable of handling complex inquiries
✓ Flow Modification

· Modify via natural language prompts
✓ Agent Transfer

· Transfer consultation history without additional development